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100-140 Study Questions - 100-140 Guide Torrent & 100-140 Exam Torrent

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Cisco 100-140 Exam Syllabus Topics:

Topic
Details

Topic 1

Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.

Topic 2

IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.

Topic 3

Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

Topic 4

Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.

Topic 5

Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q293-Q298):

NEW QUESTION # 293
Tom, a new hire, needs to receive weekly updates via a company-wide email distribution list but reports he has not received any emails so far.
What should be your initial troubleshooting step?

A. Verify his membership in the email distribution group
B. Directly add his email address to the list of recipients in the email client
C. Instruct him to check his spam folder
D. Create a new email account for him

Answer: A

Explanation:
Correct Answer. B. Verify his membership in the email distribution group First, ensure Tom is added to the email distribution group associated with receiving company-wide updates. This is a common oversight with new hires.
Option A is incorrect because manually adding his email to individual outgoing emails is not scalable or reliable as a solution.
Option C is incorrect as creating a new email account does not resolve the issue of him not being in the distribution group.
Option D is incorrect because while checking the spam folder is a good practice, it does not address whether he's properly included in the group.

NEW QUESTION # 294
A healthcare organization needs to ensure that their data is stored in compliance with regional regulations.
Which Azure service provides the best solution for compliant, geo-redundant storage?

A. Azure Site Recovery
B. Azure Geo-Redundant Storage (GRS)
C. Azure Active Directory
D. Azure SQL Database

Answer: B

Explanation:
Azure Geo-Redundant Storage (GRS) replicates data to a secondary region far from the primary location, ensuring data durability and compliance with regulations that require geographic redundancy.
Option A is incorrect because Azure Active Directory is a cloud-based identity and access management service, not a data storage solution.
Option B is incorrect as Azure Site Recovery is primarily used for business continuity and disaster recovery, not for data storage compliance.
Option C is incorrect because, while Azure SQL Database provides scalable and secure database services, it does not inherently offer geo-redundancy like GRS.

NEW QUESTION # 295
A user is experiencing audio issues during virtual meetings using a collaboration app on their mobile device. They can see video but cannot hear any sound.
What should they check first to troubleshoot this issue?

A. Check the Wi-Fi signal strength
B. Verify that the device's audio settings are not muted
C. Delete and reinstall the collaboration app
D. Update the device's operating system

Answer: B

Explanation:
Correct Answer. A. Verify that the device's audio settings are not muted Ensuring that the audio settings on the device are correctly configured and not muted is a simple and essential first check that can resolve common audio issues in collaboration apps.
Option B is incorrect because deleting and reinstalling the app is more disruptive and should be considered only after simpler settings have been checked.
Option C is incorrect as an operating system update, while important, is less likely to resolve an immediate audio issue unless it is known to fix a specific bug affecting audio.
Option D is incorrect because Wi-Fi connectivity typically affects all network-related functions, not just audio.

NEW QUESTION # 296
What should a technician consider when updating internal knowledge base articles after troubleshooting a recurring network issue?

A. Exclude any technical jargon to make the documentation accessible to non-technical staff
B. Update the article with only the final successful solution to avoid clutter
C. Provide a detailed account of the troubleshooting process, including both failed attempts and successful strategies
D. Document every possible solution tried, regardless of its success

Answer: C

Explanation:
Correct Answer. C. Provide a detailed account of the troubleshooting process, including both failed attempts and successful strategies Detailing the entire troubleshooting process helps in future problem- solving by providing insights into what does and does not work, facilitating better understanding and quicker resolutions.
Option A is incorrect as documenting every attempted solution without context can lead to information overload and reduce the usefulness of the knowledge base.
Option B is incorrect because while it is important to highlight successful solutions, understanding the context and failure points can also be valuable.
Option D is incorrect because while accessibility is important, technical accuracy and specificity should not be sacrificed; technical terms can be defined within the article.

NEW QUESTION # 297
During a network upgrade, a technician needs to ensure that the new Ethernet cables support speeds of up to 10 Gbps.
Which category of Ethernet cable should the IT support technician recommend for an RJ-45 connection?

A. Category 5e
B. Category
C. Category 6
D. Category 3

Answer: C

Explanation:
Correct Answer. C. Category 6 Category 6 cables are designed to handle speeds up to 10 Gbps in network environments and are suitable for modern networks that demand high data transfer rates. These cables also offer improvements in shielding compared to lower categories, which reduces crosstalk and improves overall network stability.
Option A is incorrect because Category 5 cables support up to 100 Mbps, which is insufficient for
10 Gbps speeds.
Option B is incorrect because Category 5e cables support up to 1 Gbps, which is also inadequate for 10 Gbps requirements.
Option D is incorrect because Category 3 cables are outdated and only used for telephone wiring and data rates up to 10 Mbps.

NEW QUESTION # 298
......

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